S7 Airlines Cancellation Policy
- Change the flight time for the same date.
- Find a flight for another date.
- Reissue the booking of direct flight instead of connecting flight with the same departure and arrival points (if there are such tickets on the web-site).
If you have placed an order on the website or through the S7 Airlines Contact Number Center and paid for it with a bank card, you can exchange the ticket online. In this case, changes can be made either for one or for all passengers in the booking. The only exceptions are flights with Cyprus Airways — these tickets can be exchanged only through the Contact Center by calling +800 700-0707 (toll—free within Russia).
Our operator will request you to specify your full name, date of birth, passport details, first and last four digits of the card used for purchase, itinerary and booking ID.
There is an additional fee for ticket reissue. You can know the fee amount while selecting a new flight: it will be displayed in the basket.
S7 Airlines Refund Fee
An additional charge is collected for refunds at S7 sales offices. Learn more about the charge for your region via our Contact Centre, on 8 800 700-0707 (free within Russia), or call direct from the website using “Online call” at the bottom of any page.
Changes to your booking, as well as cancellation, are only possible in accordance with the fare conditions. If cancelling your flight, additional taxes for the unused part of the ticket during its validity period will be returned to you in full, unless otherwise stated in the fare conditions. Refunds will be transferred to your payment card.
S7 Airlines Baggage Policy
On all S7 flights, each passenger is allowed one (1) carry-on item. The carry-on hand luggage must not weigh more than 7 kilograms and the external dimensions (H+L+W) must not exceed 55 x 40 x 20 centimeters. Business class passengers are allowed 2 items with the same weight and size restrictions.